Refunds & Cancellations

How refunds work for Plag & AI submissions and store orders on PreConnect.

Overview

PreConnect processes digital services (plagiarism checks and software seats). Refunds focus on in-progress items and are usually returned to your PreConnect balance or the payment channel you used.

Requests are easiest while an item is still pending or processing.
Plag & AI refunds credit your PreConnect balance so you can submit again.
Store refunds are handled through the original payment (bKash/Nagad) or a balance credit when needed.

Plag & AI submissions

Eligible while status shows submitted, pending, processing, or needs info (before a report is delivered).
Use the Refund button in Your Submissions; deleting a queued file also returns the fee.
If a report was delivered but is corrupted or incomplete, contact support for a manual review.

Store orders

Cancel while an order is pending/confirmed by sharing your order code and transaction ID.
If access was never delivered or credentials do not work, we will fix or refund the order.
Digital seats are single-use; after delivery, reach out within 24 hours for issues.

How to request

In the app

Go to Plag & AI → find your submission → select Refund while it is processing.
For store orders, reply to the order update or contact support with your order code and transaction ID.
Add a short reason (delay, duplicate payment, incorrect upload) to speed up approval.

If you cannot sign in, email [email protected] with the email/phone you used to pay, the transaction ID, and what you want refunded.

Processing and payouts

Automated Plag & AI refunds post to your PreConnect balance immediately after approval.
Manual cases (store orders or delivered reports under review) are usually handled within 24 hours.
Balance credits stay available for future submissions; ask support if you need an exception.

Need help?

We respond fastest through email. Include your order code, transaction ID, file name, and any screenshots that show the issue.

Open support page Email support

Last updated: January 5, 2025